CITY Boots accepts all major credit cards, Paypal, Venmo, Affirm, Shop Pay, Amazon Pay, and G Pay. For in store purchases, you can pay using cash or check.

CITY Boots' women's sizes match your regular dress shoe size. If you are between sizes or have a narrow foot, go down half a size. It's uncommon to need a larger size.

Our boots typically fit a 14" calf circumference (measured 11" up from the heel). Extended calves typically fit a 15.5" calf (measured 11" up from the heel). We offer complimentary boot stretching up to 1.5" (on most pairs). For all sizing concerns, contact support@cityboots.com or 817-688-9691 for assistance.

If you're in the Fort Worth or Houston areas, stop by one of our showrooms, or check out our Events Page to see where we’ll be popping up next.

Depending on the stretch needed, the process can take anywhere from 4 to 8 weeks.

We want you to be 100% satisfied with your CITY Boots. Should you change your mind, we are happy to exchange or refund your purchase within 14 days through our website click here.

Boots that have been stretched or customized are final sale.

Upon receiving your returned boot, we will ensure the boot is in it's original state, then process your refund. You can expect your refund 7-10 days after your boot has made it to our warehouse.

Upon receiving your returned boot, we will ensure the boot is in its original state, then process your exchange. You can expect your new pair 7-10 days after your returned pair arrives at our warehouse.

Please visit our return portal to begin the return/exchange process, click here.

Items purchased at partner retail locations, including independent boutiques and department stores, must be returned to the original place of purchase and follows that retailer's return policy. To start a return, contact the store where you made the purchase.

In-stock orders arrive in 6-10 business days with ground shipping. Pre-order wait times will be listed below the "Pre-order Now" link, prior to check out. Please note these wait times are subject to change due to manufacturing needs. Custom pulls will arrive within 3 months plus shipping days. Stretched boots can take from 1 - 4 weeks plus shipping days.

To track your order, use the tracking link in your confirmation email or contact support@cityboots.com.

You can reach our customer service team Monday through Saturday from 10am to 4pm at support@cityboots.com or by call/text at 817.688.9691.