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Welcome To CITY Boots

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Text Us: 281-544-0171

Mon-Fri: 10:00 am - 5:00 pm CST
Sat: 10:00 am - 4:00 pm CST
Sun: 12:00 pm - 4:00 pm CST

Send us an email

SHIPPING

Free shipping with approximately delivery within 6-10 business days for boots in stock. Boot stretching requests add additional 7-10 business days to delivery. Preorders take up to 3 months.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card upon checkout completion

PayPal: Shop easily online without having to enter your credit card details on the website.

AfterPay: Shop your favorite CITY Boots in just 4 easy, interest-free installments

RETURN POLICY

You can return any item purchased on CITY Boots for a full refund as long as items are returned within 14 days of the receipt date.

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Size Guide


CITY Boots' women's sizes fit true to your regular shoe size (not tennis shoe size). If you are between sizes with a wider foot or really high arch use the larger size and if you have a narrower foot size down.

CITY Boots Sizing

BOOT SIZE MEASUREMENT
5-5.5 14"
6-6.5 14.4"
7-7.5 14.7"
8-8.5 15"
9-9.5 15.3"
10-10.5 15.6"
11-11.5 15.9"
12-12.5 16.2"

We specialize in "Tall Top" boots which raises many questions about calf size. Our typical calf size fits at 14"-15" (measured 11" up from the heel). However, we offer complimentary custom stretching services and have had boots stretched up to 17"-18".

If your calf measurement is a concern please reach out to support@cityboots.com and we can help walk you through the process.Other fit concerns, please reach out for more information.

Shipping

  • Complimentary shipping with estimated delivery between 6-10 business days
  • Boot stretching requests add an additional 7-10 days to delivery
  • Overnight and expedited shipping is available for an additional cost
  • Delivery on Pre-Order and out-of-stock items are up to 3-months turnaround
  • Purchases are delivered in CITY Boots branded packaging
  • See the delivery FAQs for further details

Free Returns And Exchanges

  • Easy and complimentary, within 14 days of receipt. Full refund within 10 days of receiving the product back
  • See conditions and procedure in our returns section

WISH LIST AND COMPARE

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