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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Text Us: 281-544-0171

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SHIPPING

Free shipping with approximately delivery within 6-10 business days for boots in stock. Boot stretching requests add additional 7-10 business days to delivery. Preorders take up to 3 months.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card upon checkout completion

PayPal: Shop easily online without having to enter your credit card details on the website.

AfterPay: Shop your favorite CITY Boots in just 4 easy, interest-free installments

RETURN POLICY

You can return any item purchased on CITY Boots for a full refund as long as items are returned within 14 days of the receipt date.

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Size Guide


CITY Boots' women's sizes fit true to your regular dress shoe size (not tennis shoe size or other boot brands necessarily). If you are between sizes or have a narrow foot go down half a size. It is rare for people to go up in size in our boots.

CITY Boots Sizing

BOOT SIZE MEASUREMENT
5-5.5 14"
6-6.5 14.4"
7-7.5 14.7"
8-8.5 15"
9-9.5 15.3"
10-10.5 15.6"
11-11.5 15.9"
12-12.5 16.2"

We specialize in "Tall Top" boots which raises many questions about calf size. Our typical calf size fits at ~14" (measured 11" up from the heel). However, we offer complimentary custom stretching services and have had boots stretched up to 17". Custom calf sizes are available for the Heart Boot.

If your calf measurement is a concern please reach out to support@cityboots.com and we can help walk you through the process.Other fit concerns, please reach out for more information.

Shipping

  • Complimentary shipping with estimated delivery between 6-10 business days
  • Boot stretching requests add an additional 7-10 days to delivery
  • Overnight and expedited shipping is available for an additional cost
  • Delivery on Pre-Order and out-of-stock items are up to 3-months turnaround
  • Purchases are delivered in CITY Boots branded packaging
  • See the delivery FAQs for further details

Free Returns And Exchanges

  • Easy and complimentary, within 14 days of receipt. Full refund within 10 days of receiving the product back
  • See conditions and procedure in our returns section

WISH LIST AND COMPARE

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