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What are CITY Boots standard delivery times? 

We keep boots in stock and also offer pre-orders. If your selection is in stock you will receive your boots in 6-10 business days. Overnight and expedited shipping is available for an extra cost. If your selection and size is not currently available the wait time depends on the pre-order you purchased. If you have any questions about availability please email

To track the status of your order, check the tracking sent to you in your order confirmation email or reach out to

How do your CITY Boots fit? 

CITY Boots' women's sizes fit true to your regular dress shoe size (not tennis shoe size or other boot brands necessarily). If you are between sizes or have a narrow foot go down half a size. It is rare for people to go up in size in our boots.

We specialize in "Tall Top" boots which raises many questions about calf size. Our typical calf size fits at ~14" (measured 11" up from the heel).  However, we offer complimentary custom stretching services and can stretch boots about 1.5" max. If your calf measurement is a concern please reach out to and we can help walk you through the process.

Other fit concerns, please reach out for more information.

What is CITY Boots return policy?

These boots are made for walkin’ and that’s just what they should do. If you’re not 100% happy with our products, we are happy to offer totally free and easy returns. 
Here’s how it works: 
  • Products must be sent within 14 days of the delivery date and items must be in original condition 
  • To return an item, please email
  • You’ll receive a complete refund 10 days after the product is received by our team at CITY Boots 
  • If you would like to exchange your boot, we accept exchanges up to 60 days from the delivery date. You can email

*Please note boots that have been stretched or worn are final sale.*

Can I try on before I buy?

If you're in the Fort Worth, Dallas, or Houston area, stop by one of our showrooms to try on. Click here to book an appointment. 

How can I contact CITY Boots? 

You can reach us at 817-688-9691 (call or text) Monday-Friday from 10AM-4PM and Saturdays from 11AM-3PM. You can also email us with any questions or concerns at